Last updated: January 2025
We collect information you provide directly, including your name, email address, phone number, and identity verification documents. We also automatically collect usage data, device information, and transaction logs.
We use your information to provide and improve our services, verify your identity (KYC), process transactions, send notifications, comply with legal obligations, and detect fraud.
We do not sell your personal information. We may share data with regulatory authorities as required by law, payment processors for transaction processing, and identity verification partners for KYC compliance.
We implement industry-standard security measures including encryption at rest and in transit, multi-factor authentication, and regular security audits. However, no system is completely secure.
We retain your data for as long as your account is active and as required by applicable financial regulations, typically 5-7 years after account closure.
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Contact us at privacy@novapay.diy to exercise these rights.
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.
For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at privacy@novapay.diy.
© 2025 Sun Asset Bank. All rights reserved.
Terms of Service →